Privacy Policy

Effective Date: 6/1/2025
Last Updated: 7/3/2025

At Pro Loads, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website production loads.com, use our freight dispatch services, or interact with us through other channels.

1. Information We Collect

We collect the following types of personal and business data:

a. Personal Information

Full Name
Email Address
Phone Number
Physical/Mailing Address
Driver’s License Number (for carriers)
DOT/MC Number

b. Business Information

Company Name
Tax Identification Number (TIN)
Insurance Certificates
Operating Authority Documents
Bank Account or Payment Details
Fleet Size and Equipment Type
FMCSA Safety Rating (if applicable)

c. Usage Data

IP Address
Browser Type and Version
Pages Visited and Time Spent
Log Files
Device and Location Information

d. Third-Party Integrations

If you connect with third-party services (e.g., ELD systems, TMS platforms, load boards), we may collect information provided through those platforms, including:

GPS location and load tracking
HOS logs
Load histories
Driver assignments

2. How We Use Your Information

We use the collected information for purposes including:

To register and manage your account
To connect carriers, brokers, and shippers
To schedule and dispatch freight
To ensure DOT and FMCSA compliance
To process payments and invoices
To monitor safety and performance
To provide customer support
To analyze platform usage and improve services
To send updates, confirmations, and important service notifications

3. Legal Basis for Processing

(GDPR Compliance)

If you are from the European Economic Area (EEA), our legal basis for processing personal information includes:

Performance of a contract
Legitimate business interests
Legal compliance (e.g., FMCSA, DOT)
Consent (where required)

4. Sharing of Information

We may share your information with:

Shippers, brokers, and carriers for coordination of loads
Governmental agencies (e.g., FMCSA, DOT) as required for compliance
Insurance providers for claims or policy verification
Third-party vendors (e.g., payment processors, software providers)
Law enforcement or legal entities, when required by law

We do not sell or rent your personal data to third parties.

5. Data Security

We implement robust administrative, physical, and technical safeguards to secure your data, including:

SSL encryption
Role-based access controls
Secure cloud infrastructure
Regular vulnerability scanning and patching
Encrypted storage of sensitive information (e.g., payment data)

6. Data Retention

We retain personal and business data as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory requirements, including:

FMCSA-mandated document retention
IRS and tax regulations
Commercial recordkeeping standards

7. Your Data Protection Rights

Depending on your location (e.g., California, EU), you may have the right to:

Access, update, or delete your personal data
Object to or restrict certain processing
Port your data to another provider
Lodge a complaint with a supervisory authority
Opt-out of marketing communications

To exercise these rights, email us at shawn@productionloads.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions
Remember user preferences
Analyze usage data for improvements
Retarget ads (with your consent)

You can manage cookie preferences via your browser settings.

9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect data from minors. If we become aware, we will delete such data immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or regulations. We will notify you of significant changes by updating the date at the top of this policy or by direct notice.

12. Contact Us

For any questions or requests regarding this Privacy Policy, please contact:

Production Loads LLC
Email: shawn@productionloads.com
Phone: 615.852.5112

Mailing Address: 719 Douglas Ave, Nashville TN, 37207